Customer Experience Expert 
Catriona Campbell
catriona.campbell@foviance.com
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http://www.foviance.com | | Catriona has a background in Psychology and Human Computer Interaction, and has worked at BP, General Electric and Barclays Plc. She was a founding board member of the Usability Professionals Association in the UK, and is Vice President of the British Computer Society's HCI Executive Committee. She was one of two Usability Experts assisting the E-Envoy's office produce the "Web Quality Framework". And has just assisted the BBC produce their internal Usability & Accessibility Guidelines for children's interactive programming. She is on a variety of judging panels for new media awards e.g. New Media Age Effectiveness Awards and Netimperative Awards. She is on the Interacting with Computers Special Editorial board, and conducts reviews in this specialist field for a number of educational publishers. She is a Prince of Wales Trust mentor assisting young people set up businesses, and she mentors HCI students |
Customer Experience Expert 
Clare Mitchell Crow
clare.mitchell@foviance.com
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http://www.foviance.com/ | | Clare has 8 years of user-centred design and information systems design experience. Since joining Foviance in June 2006, her clients have included Royal Mail, Sky, Thomas Cook, Yell, Dell and Amnesty International. She has extensive knowledge in a range of different markets and research mediums, with experience in international research projects. Clare specialises in using remote testing technologies and projects that encompass multi-channel research. She is interested in understanding how cultural differences affect customer experience.
Before joining Foviance, Clare was a user experience architect and then a web development project manager for Cambridge Assessment’s New Media & Marketing team, where she researched and developed web-based customer-facing products for an international market. Prior to moving to the UK, she was the web channel manager for the Australian Department of Immigration, defining its multi-channel service offering.
Clare holds a Bachelor of Information Management and a Graduate Diploma in Information Technology (Information Systems). She is a member of the Usability Professionals’ Association.
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Customer Experience Expert 
David Bomphrey
david.bomphrey@foviance.com
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http://www.foviance.com/ | | David has a decade of experience in user-centred design and consultancy; he can draw on extensive expertise in usability, web analytics and survey methods to advise clients on the tools and techniques they need to create and measure compelling user experiences online. His major clients include BSkyB, Barclays, Sainsbury’s, Ladbrokes, NBC, BP and Amnesty International.
Before joining Foviance in 2001, David worked as a usability consultant and information architect for full-service agency Rare Medium.
David is currently a lecturer for the IDM’s Complete Digital Marketing course. He spoke at the 2008 Market Research Society Online Research Conference and conducted an all-day tutorial on “Combining the qual and the quant in Web2.0” at the 2008 Usability Professionals’ Association International Conference. He holds a Postgraduate Diploma in Human-Computer Interaction, a certificate in Digital Marketing and PRINCE2 project management certification.
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Customer Experience Expert 
Liri Andersson
liri.andersson@foviance.com
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http://www.foviance.com/ | | During her 15 years in marketing services, Liri has served in numerous senior roles for global media and advertising agencies such as Ogilvy and MindShare. Liri’s experience extends across channels, industries and nations which is a testament to her energy and curiosity.
During her time at Cisco, at a time when the web was in its infancy, Liri ran the Strategic Business Solutions group, which is where she developed a solid understanding of the Internet and its role in marketing and communications.
Liri has, over the years, brought a unique blend of creativity and business experience to her work with major brands such as Yahoo!, 3M, Levi Strauss, BT, Duracell and Dulux. This coupled with her strategic vision, strong analytical and problem-solving skills and her ability to execute successfully makes her invaluable to clients.
It is Liri’s passion for people and understanding what drives their behaviour that has led her to Foviance.
She is constantly looking for organisations with whom to cooperate in her search of business and communications excellence befitting the needs of a ‘21nd century’ consumer.
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Customer Experience Expert 
Lis Angle
lis.angle@foviance.com
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http://www.foviance.com/ | | Lis has 8 years of experience in accessibility and consultancy; she can draw on extensive expertise to advise clients on meeting their legal obligations under the DDA and ensure that disabled people do not experience unreasonable difficulty accessing and using websites.
She delivers a wide-range of accessibility services, including accessibility audits, evaluations with disabled people, training courses and workshops as well as presenting at seminars and conferences. Her major clients include RBS, Barclays, BSkyB, Camelot, Royal Mail, Nokia and B&Q.
Lis has pioneered an approach to accessibility testing based upon Foviance’s standard Usability Evaluation process, allowing clients to incorporate accessibility within their online customer experience strategy, rather than treat it as a separate add-on that can compromise success.
Before joining Foviance in 2004, Lis worked as an accessibility consultant for the Royal National Institute of the Blind's Web Access Centre, working with the team on the 'See it Right' accreditation service.
Her background is in design and she holds a Degree in Design Studies and a PRINCE2 project management certification.
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Customer Experience Expert 
Marty Carroll
marty.carroll@foviance.com
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http://www.foviance.com/ | Marty is Director of Consultancy at Foviance, with ultimate responsibility for all client engagements. Drawing on expertise in usability, web analytics and survey methods he advises clients, including RBS, Sky, Nokia & Royal Mail, on the tools and techniques to create compelling user experiences online.
He frequently speaks at industry events and participates in roundtable discussions to promote usability and user experience. Marty has provided comment on usability issues for both trade publications and the national press. He most recently authored a paper entitled Usability and Web
analytics: ROI justification for an Internet strategy, published in the Journal of Interactive Marketing, Henry Stewart Publications. Prior to joining TUC Marty worked for a full service e-business development organisation. In 2000 Marty founded the UK Chapter of the Usability Professionals Association and is currently past-president. Marty has a BA in psychology and an MSc in Human Computer Interaction. Marty is also one of the speakers for the IDM Diploma in Digital Marketing.
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Customer Experience Expert 
Paul Blunden
paul.blunden@foviance.com
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http://www.foviance.com/ | | Paul is CEO of Foviance, the international customer experience consultancy. He has fifteen years of experience in sales and marketing and rapidly moved into management across both disciplines. Paul has overseen the growth of Foviance from a traditional web usability company into a multi-channel international consultancy with clients including BSkyB, Nokia, Barclays, Sainsbury’s and Dell.
Paul is able to draw on a wealth of experience, most recently in the area of IT outsourcing and complex managed services with Unisys. Paul holds an MBA from Cranfield School of Management, a Diploma in Marketing from CIM and is a Chartered Member of the CIPD.
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Customer Experience Expert 
Ronan Tighe
ronan.tighe@foviance.com
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http://www.foviance.com/ | | Ronan joined Foviance as a Usability Consultant in February 2006 after finishing a Masters in Interactive Design which provided him with an excellent grounding in the field of usability and the wider discipline of User Experience.Since joining he has worked extensively in both the public and private sector working for brands such as Topman, Dell and Barclays. Ronan is skilled at both quantitative and qualitative research methods such as 1 to 1 usability evaluations, user group, surveys, web analytics and Keynotes WebEffective tool. | |
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