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CROSS CHANNEL DESIGN – THE NEXT PHASE OF CUSTOMER EXPERIENCE RESEARCH

Duration: 01:00

Module: Customer Experience

Industry Expert: Ronan Tighe

How do you ensure that customers experience your brand in
consistent ways across channels? Tune into this webcast with Ronan Tighe and you will be able to:


  • Understand the experience of your customers across channels

  • Determine what channels your customers want to use at different stages of the purchase process

  • The challenges of cross channel design


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