Customer Success Manager

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Customer Success Manager

      Located in London, United Kingdom

Knexus visual commerce platform automatically delivers personalized & shoppable social and
marketing content to the right customer at the key moment – giving shoppers the confidence to
purchase.

Knexus works with global brands such as Aveeno, Johnson’s Baby & Zyrtec.

We’re looking for a highly motivated, skillful and commercial Customer Success Manager to take a
leading role in looking after existing customers. This includes onboarding new brands, ensuring they
are highly satisfied with Knexus platform & renewing, plus to grow cross sell and upsell revenue.

Responsibilities:

  • Develop trusted advisor relationships with customers (brands)
  • Onboarding new customers on Knexus Platform
  • ID & capture customer requirements and liaise with the Product &
  • Delivery team to ensure successful delivery
  • Orchestrate complex client relationships while managing deliverables and setting expectations within agreed upon deadlines
  • Conduct regular review meetings with customers, delivering data driven insights that optimize the value for customers (work closely with Knexus Optimization team)
  • Help customers maximise value from Knexus Platform
  • Proactively monitor and report on customer health
  • Ensure customers renew
  • Create effective account plans to meet or exceed up-sell & renewal targets
  • Work closely with business development to successfully close upsell & cross sell opportunities
  • Grow awareness of and interest in Knexus tech through proactive education and demonstrations
  • Support the Product Manager to convert customer requirements into product features/offerings

Skills Required:

  • 5+ years experience in Account Management or Customer Success
  • Demonstrable commercial acumen with a consultative, “customer first” mentality
  • Sound understanding of technology fundamentals related to customer data, digital content & digital channels
  • Ability to project manage
  • SaaS or Enterprise software experience preferred

Benefits Package:

  • Salary + commission (according to experience)

Interested in joining the Knexus Team:

Send a copy of your resume and a covering note to careers.sales@knexusgroup.com. If there’s a good fit, we’ll look forward to talking!