Located in London, United Kingdom

Knexus is a visual commerce platform that improves conversion & sales uplift by automatically integrating the most relevant social and marketing content across each buying journey, and making it shoppable.

Knexus works with global brands such as Aveeno, Johnson’s Baby & Zyrtec.

We’re looking for a highly motivated, skillful and commercial Customer Success Manager to take a leading role in looking after existing customers. This includes onboarding new brands, ensuring they are highly satisfied with Knexus platform & renewing, plus to grow cross sell and upsell revenue.

Responsibilities:

• Develop trusted advisor relationships with customers (brands) 
• Onboarding new customers on Knexus Platform
• ID & capture customer requirements and liaise with the Product & Delivery team to ensure successful delivery 
• Orchestrate complex client relationships while managing deliverables and setting expectations within agreed upon deadlines
• Conduct regular review meetings with customers, delivering data driven insights that optimize the value for customers (work closely with Knexus Optimization team)
• Help customers maximize value from Knexus Platform
• Proactively monitor and report on customer health
• Ensure customers renew
• Create effective account plans to meet or exceed up-sell & renewal targets
• Work closely with business development to successfully close upsell & cross sell opportunities
• Grow awareness of and interest in Knexus tech through  proactive  education and demonstrations  
• Support the Product Manager to convert customer requirements into product features/offerings

Skills Required:

• 4-5 years experience in Account Management or Customer Success
• Demonstrable commercial acumen with a consultative, “customer first” mentality 
• Sound understanding of technology fundamentals related to customer data, digital content & digital channels
• Ability to project manage
• SaaS or Enterprise software experience preferred 
• Confident in delivering presentations and training
• Strong written and oral communication skills with the ability to influence and negotiate
• Proven ability to work independently, be self-motivated and driven towards success
• Highly organized & proactive; able to juggle multiple projects / tasks simultaneously
• Excellent Customer communications both written and verbal 
• Bachelor’s Degree

What do we offer:

• A highly competitive salary and commission plan
• Great opportunity for personal growth & enhanced rewards – we’re growing fast and so is our market, providing great opportunities to increase responsibilities
• A strong culture focused on rapid learning, teamwork, a supportive workplace, obsessive customer-centricity, innovative technology, transparency and collective success growth assured for high performers.