Join us on our journey

Customer Success Manager

      Located in London, United Kingdom

Knexus is a visual commerce platform that improves conversion & sales uplift by automatically integrating the most relevant social and marketing content across each buying journey, and making it shoppable.

Knexus works with global brands such as Aveeno, Johnson’s Baby & Zyrtec.

We’re looking for a highly motivated, skillful and commercial Customer Success Manager to take a leading role in looking after existing customers. This includes onboarding new brands, ensuring they are highly satisfied with Knexus platform & renewing, plus to grow cross sell and upsell revenue.


Responsibilities:

  • Develop trusted advisor relationships with customers (brands) 
  • Onboarding new customers on Knexus Platform
  • ID & capture customer requirements and liaise with the Product & Delivery team to ensure successful delivery 
  • Orchestrate complex client relationships while managing deliverables and setting expectations within agreed upon deadlines
  • Conduct regular review meetings with customers, delivering data driven insights that optimize the value for customers (work closely with Knexus Optimization team)
  • Help customers maximize value from Knexus Platform
  • Proactively monitor and report on customer health
  • Ensure customers renew
  • Create effective account plans to meet or exceed up-sell & renewal targets
  • Work closely with business development to successfully close upsell & cross sell opportunities
  • Grow awareness of and interest in Knexus tech through  proactive  education and demonstrations  
  • Support the Product Manager to convert customer requirements into product features/offerings

Skills Required:

  • 4-5 years experience in Account Management or Customer Success
  • Demonstrable commercial acumen with a consultative, “customer first” mentality 
  • Sound understanding of technology fundamentals related to customer data, digital content & digital channels
  • Ability to project manage
  • SaaS or Enterprise software experience preferred 
  • Confident in delivering presentations and training
  • Strong written and oral communication skills with the ability to influence and negotiate
  • Proven ability to work independently, be self-motivated and driven towards success
  • Highly organized & proactive; able to juggle multiple projects / tasks simultaneously
  • Excellent Customer communications both written and verbal 
  • Bachelor’s Degree

What do we offer:

  • A highly competitive salary and commission plan
  • Great opportunity for personal growth & enhanced rewards – we’re growing fast and so is our market, providing great opportunities to increase responsibilities
  • A strong culture focused on rapid learning, teamwork, a supportive workplace, obsessive customer-centricity, innovative technology, transparency and collective success growth assured for high performers.