Careers – Executive Account Manager

About Knexus

Knexus AI platform enables brands to deliver the best and latest content (social, marketing & product) in real time, making it hyper relevant to drive customer decisions across owned digital channels (eCommerce, email, mobile app & chatbot).

Knexus works with global brands, primarily in the Retail, Telecoms & Insurance sectors, like AXA, Office Depot & Telefonica (O2).

We're looking for a talented, ambitious Executive Account Manager who wants to join our fast growing start up and build on the relationships we have with brands and partners. Whilst primarily a commercial role, it will also require a "customer first" mentality with a strong emphasis on exceeding our clients' expectations. This is an excellent opportunity for a motivated self-starter looking to build a career in the thriving SaaS/AI market.

Responsibilities

  • Develop trusted advisor relationships with customers (brands) and partners

  • Create effective account plans to meet or exceed up-sell & renewal targets

  • Grow awareness of and interest in Knexus tech within customer and partner accounts through proactive education and demonstrations

  • Develop partner relationships to ensure they are delivering new business opportunities

  • Conduct regular review meetings with customers, delivering data driven insights that optimize the value for customers, plus drive upsell opportunities and strong retention performance (work closely with Knexus Optimization team)

  • Coordinate with Knexus Marketing team to ensure regular and effective communications with customers and partners

  • Develop and track effective mechanisms to capture customer and partner feedback

  • Proactively monitor and report on customer health

  • ID & capture customers support requirements and liaise with Knexus Customer Experience team to ensure successful delivery

Skills Required

  • 2-3 years experience in Sales, Account Management or Customer Success (including direct cross-sell and up-sell opportunities)

  • Demonstrable commercial acumen with a consultative, "customer first" mentality

  • Sound understanding of technology fundamentals related to customer data, digital content & digital channels

  • SaaS or Enterprise software experience preferred

  • Confident in delivering presentations and training

  • Strong collaborative, interpersonal and communication skills (written and verbal)

  • Proven ability to work independently, be self-motivated and driven towards success

  • Highly organized & proactive; able to juggle multiple projects/tasks simultaneously

  • Excellent customer communications both written and verbal

  • Bachelor's Degree

Benefits Package

Salary + commission (according to experience)