We understand your challenges when it comes to CRM loyalty. It’s getting hard to engage busy customers, with more competition and content fighting for their attention that ever before.
However, if you deliver content that is relevant to customers, educating them, providing ideas or inspiration rather than simply attempting a hard sell, there’s a great opportunity to build stronger brand affinity and boost share of wallet. But getting the right content to the right customer at the right time can be slow, complex and expensive.
Here’s how Knexus can enable your brand to deliver hyper-relevant content experiences to customers at scale and speed, improving eCommerce conversion, average order value and sales.
Generates a single view of all your content
Create one view of all your marketing, social and product content, including automated tagging and other content intelligence
Understands each of your customers in-depth
Understand each customers profile, affinities, transactional history etc and uses AI & machine learning to create powerful customer intelligence
Delivers content that is personal to each customer
Uses AI & machine learning to match content with customer data, delivering personalized communications to each customer triggered at the right moment
Dynamically populates content at scale
Knexus plugs into your existing tech stack to dynamically populate as many variations of communication as you have customers and content
How are brands using Knexus to Improve Loyalty
Dynamically populate and quickly deliver highly personalized email communications at scale, to improve loyalty and grow sales
Global telecommunications company grows customer reactivation rate by 3% and improve email click through rates by 32% with personalized, dynamic email content