Industries: Banking and Payments
Engage & Convert Customers with Hyper Relevant Content, at Scale
Banks and payment providers are increasingly trying to develop deeper and more meaningful relationships with their customers by creating content that educates, inspires and empowers.
However, customers have interests and concerns that are distinct to their individual lives. In a world where customers demand very different experiences depending on whether they are saving for a home deposit or managing their retirement funds, a one size fits all approach to content will not suffice.
Knexus’ platform use machine learning to enable banks and payment providers to unlock their content and automatically deliver it to the right customers at optimal moments to increase conversion and engagement.
Here are some unique ways that Knexus helps banks & payment providers both increase conversion and trust with hyper relevant content
Personalized Newsletter Campaigns
Auto populates fully personalized content for each subscriber & changes the content mix to keep subscribers engaged
Auto integrates influential content within customer journeys, providing customers with relevant information to help them make decisions and convert
Engages mobile app users with most relevant content to boost brand affinity and increase both cross sell and upsell performance
Personalized Newsletter Campaigns
Existing
Consumers increasingly ignore irrelevant emails from brands, lowering open & click-through rates whilst unsubscribe rates increase
Email campaigns are resource intensive and expensive to deliver
With Knexus
Kelly Evans
Products Signed Up: Reward credit card, Premium saver, Mortgage
Each subscriber’s newsletter has fully personalized content based on his/her profile, wants and needs
Latest products and offers are enriched with inspirational and educational content to deliver a more balanced, engaging experience
Delivery is fully automated and Knexus connects into your existing email marketing system
Knexus substantially increases campaign engagement and orders generated
Websites with More Relevant Content
Existing
Informational, educational and inspirational content plays an important role in convincing your customers to place their trust in you
Content is not optimized in digital journeys to help customers make decisions
With Knexus
Influential content is dynamically displayed in key digital journeys to improve engagement and conversion
The result is lower drop off rates and more orders
Machine learning delivers a fully automated approach (no manual effort and resource required)
Mobile App Optimization
Existing
Mobile apps are a primary source of traffic and engagement for many banks
Too many apps fail to deliver value beyond transactional benefits
80% of apps are deleted by the user within 3 months of being downloaded
With Knexus
Roger Nixon
Products Invested: Bonds, Equities
Knexus integrates most relevant content into the app for each user, in real time, based on their data
Personalized experiences improve brand affinity, growing cross & upsell performance




