Inside this issue

• 15 September – Customer Portal – Delivering the Business Value
• 29 September – Customer Relationship Management – Creating a sustainable value proposition beyond the product
• Further session topics

Editor’s Comment

Use the summer months wisely

Despite the fact that the holiday season is upon us, many Knexus Community members are using this valuable time to connect up with their peer groups. Since Knexions®, our online secure network for knowledge and ideas, was launched there have been many interesting collaborative opportunities launched and participated in by our members – including five new opportunities already this month!

Knexions is a real growth area for the Community which allows you to:

1. Start-a-Knexion to find peer group executives to help you test, benchmark investment decisions, as well as generate new ideas.
2. Join-a-Knexion started by another company at any time to gain insight to the business initiatives of companies you respect.
3. Monitor Knexions as an important source of market intelligence on the emerging business issues and topics that other major European and global companies are tackling.

So if you want to use the summer months to validate any planning or thinking, use Knexions to solve your business challenges. If you are not a subscriber to Knexus Community and wish to Start-a-Knexion, you can either:

1. Apply for a membership subscription – this will provide you with unlimited access to view, start or join Knexions, together with lots of other benefits.

2. Pay As You Go – pay a one-off fee to Start-a-Knexion or to Join-a-Knexion and meet other executives from blue-chip companies that are interested in sharing their knowledge and ideas with you.

For more information, to subscribe or pay as you go, please contact us now: [email protected]

The next edition of Digibiz News will be in September.

Knexions^®

Six Collaborative Opportunities Open to You

1 Marketing – How do organisations address responsibility for achieving best practise in online communications?

2 Collaboration – If you’re using or plan to use Webex, a leading FMCG marketer, distributor and producer wants to hear how you have or plan to gain value in your company from investment.

3 Cost per visitor – Want to find out how your operating costs compare with your peers? Benchmark in confidence with a leading business services organisation.

4 Web Development – In-house vs Outsourcing – which is the best method? Collaborate with members over which method is the most suitable for your organisation.

5 Content Management Systems – Swap useful hints and tips with real users to get the most out of using Interwoven Teamsite, in this vendor free Knexion. Join a major communctions group for this Knexion

6 Knowledge Management – How do other companies set up a skills and expertise database for employees? If you have done this already, collaborate with a global chemicals manufacturer.

All Knexions are treated in the strictest confidence. Knexus Community members have full access and unlimited use of the service.

For more information on Knexions click here

Upcoming Collaborative Sessions

Customer Portal – Delivering Business Value 15 September 2004

Customer Portal – Following a complete customer portal rebuild last year, Royal Mail Group will share insights into how it solved the challenge of providing a clear, easy and direct route to its diverse product set with multiple brands, without turning away its customers.

This collaborative session on 15 September will be hosted by Royal Mail Group, who will deliver a case study on its Web Strategy and how it delivered business value for the group as a whole.

Click here to register your attendance